image description

Clinical Care

UW Emergency Department Clinical Care

Emergency Medicine is among the most challenging medical specialties. The Emergency Department must handle the full spectrum of illnesses and injuries, to care for a diverse, ever-changing and constantly growing population of patients and to communicate effectively with families in circumstances that can be enormously challenging.  We meet the challenge with state-of-the-art technology, 24/7 access to world-class specialists and a team of dedicated residents, nurses, techs, clerks and physicians who focus on providing the highest quality care in a collaborative environment that values each person’s unique skills and experience.

Our collaborative culture emphasizes communication, and that approach is reflected in every facet of the care we provide. Treating the illness or injury that brought the patient to us is just one vital task.  Also important is helping the patient and his or her loved ones to understand what we are doing and why, and how long it all might take. Understanding and managing expectations increases patient satisfaction and is critical to meeting our commitment to continuous quality improvement.

A focus on quality and collaboration is also key to job satisfaction. Emergency Medicine is an environment in which solving problems is encouraged and expected. If something isn’t working well, our teams works diligently to make it better.

Faculty and residents at the University of Wisconsin Hospital and Clinics (University Hospital) work in an ACS-certified, Level 1 Adult and Pediatric Trauma and Burn Center with a state-of-the-art, newly expanded, 41,000-square-foot Emergency Department.  Pediatric patients receive care in a newly opened, dedicated Pediatric Emergency Department.  We care for 60,000 patients per year at University Hospital adult and pediatric facilities.

As part of our Berbee-Walsh Emergency Department expansion project, we are gaining additional space that includes 10 new treatment rooms, a new observation unit, and a progressive intake process.  We are also looking at innovative ways to incorporate technology to improve the patient experience.

UW Health at The American Center (TAC), a brand new hospital and emergency department, opened on the east side of Madison in August of 2015.  The Emergency Department at this site sees an annualized volume of 13,000 patients per year with a mix of adult and pediatric patients.

Our residents also see patients at the William S. Middleton Memorial Veterans Hospital next door to the University Hospital and at Beloit Memorial Hospital, a community hospital located between Madison and Chicago.  The addition of these two hospitals yields a combined clinical volume of approximately 114,000 patients per year.

Our quality programs are exemplary and well respected.  This includes a robust peer review process with high quality monthly morbidity and mortality conferences as well as numerous quality improvement projects produced in recent years.  Several projects have received awards, including one national award and three consecutive best project awards at our institutional resident quality day.

Andrew Lee, MD is the Associate Vice Chair of Operations for Emergency Medicine and can be reached at (608) 890-9125 or at awlee@medicine.wisc.edu.

Brian Sharp, MD is the Associate Vice Chair of Quality for Emergency Medicine and can be reached at (608) 890-9196 or at bsharp@medicine.wisc.edu.